شهادة MCDST و هي اختصار ل Desktop support technician تشتمل على امتحانين هما:
1.Supporting Users and Troubleshooting a MS Windows XP OS
رقم الامتحان : 271-70
2.
رقم الامتحان 272-70
- لا توجد مواد اختيارية أو بديلة.
- لا توجد متطلبات مسبقة.
- أنصح من قدم الامتحان 270-70 أن يقدمه لأنه سيكون بمثابة سيناريوهات تطبيقية و حل مشاكل و صقل مهارات.

أولا: الكتابين الرسمين للتعلم الذاتي من مايكروسوفت:
كود:
MCDST Self-Paced Training Kit (Exam 70-272): Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System 
by Walter Glenn   ISBN:0735620881 
Microsoft Press © 2004 
This kit packs the tools and features MCDST exam candidates want most—in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, and a robust testing suite for Exam 70-272.
فهرس المحتويات/
كود:
Table of Contents  
 MCDST Self-Paced Training Kit (Exam 70-272)—Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System  
 About This Book  
 Part 1 - Learn at Your Own Pace 
 Chapter 1 - Introduction to Desktop Support 
 Chapter 2 - Resolving a Service Call 
 Chapter 3 - Troubleshooting the Operating System 
 Chapter 4 - Microsoft Outlook and Outlook Express 
 Chapter 5 - Supporting Internet Explorer 
 Chapter 6 - Installing and Configuring Office Applications 
 Chapter 7 - Troubleshooting Office Applications 
 Chapter 8 - Common Connectivity Problems 
 Chapter 9 - Security and Security Permissions 
 Chapter 10 - Protecting the Computer 
 Chapter 11 - Troubleshooting Application Access on Multiuser, Multiple Boot, and Networked Computers 
 Chapter 12 - Resolving Issues with Locally Attached Devices 
 Part 2 - Prepare For the Exam 
 Chapter 13 - Configuring and Troubleshooting Applications 
 Chapter 14 - Resolving Issues Related to Usability 
 Chapter 15 - Resolving Issues Related to Application Customization 
 Chapter 16 - Configuring and Troubleshooting Connectivity for Applications 
 Chapter 17 - Configuring Application Security 
 Part 3 - Appendix 
 Appendix A - Microsoft Windows XP Service Pack 2 
 Glossary  
 Index
التحميل:
كود:
https://www.btionline.net/MCSE/MS-MCDST70-272.chm