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a) Upgrading from Remote Source
To upgrade the software from a network location or remote server, use the following procedure.
Step 1 Put the upgrade file on an FTP or SFTP server that the server you are upgrading can access.
Step 2 Log into Cisco Unified Communications Operating System Administration.
Step 3 Navigate to Software Upgrades > Install/Upgrade.
The Software Installation/Upgrade window displays.
Step 4 Choose Remote Filesystem from the Source list.
Step 5 Enter the path to the directory that contains the patch file on the remote system in the Directory field.
If the upgrade file is located on a Linux or Unix server, you must enter a forward slash at the beginning of the directory path. For example, if the upgrade file is in the patches directory, you must enter /patches. If the upgrade file is located on a Windows server, check with your system administrator for the correct directory path.
Step 6 In the Server field, enter the server name or IP address.
Step 7 In the User Name field, enter your user name on the remote server.
Step 8 In the User Password field, enter your password on the remote server.
Step 9 Select the transfer protocol from the Transfer Protocol field.
Step 10 To continue the upgrade process, click Next.
Step 11 Choose the upgrade version that you want to install and click Next.
Step 12 In the next window, monitor the progress of the download.
When the download completes, the next window displays a checksum value if you are using an upgrade file with the tar.gz.sg extension. No checksum is displayed if you burned an ISO image DVD.
Step 13 When the download completes, verify the checksum value against the checksum (if available) for the file you that downloaded that is shown on Cisco.com.
Caution: - The two checksum values must match to ensure the authenticity and integrity of the upgrade file. If the checksum values do not match, download a fresh version of the file from Cisco.com and try the upgrade again.
Step 14 Click Next.
Step 15 If you want to install the upgrade and automatically reboot to the upgraded partition, choose Reboot to upgraded partition. The system restarts running the upgraded software.
Step 16 If you want to install the upgrade and then manually reboot to the upgraded partition at a later time, do the following steps:
a. Choose Do not reboot after upgrade.
b. Click Next.
The Upgrade Status window displays the Upgrade log.
c. When the installation completes, click Finish.
d. To restart the system and activate the upgrade, choose Settings > Version; then, click Switch Version.
The system restarts running the upgraded software.
Please Note:-
The above mentioned steps should be initiated on all the Cisco Unified Communications Manager Servers in the Cluster starting with the Cisco Unified Communications Manager Publisher Server.
Verifying the Cisco Unified Communications Manager Upgrade
After upgrade SSH to the Servers and access the CLI, issue the command ‘show version active’. The Cisco Unified Communications Manager CLI Interface on all the Servers should show 6.1.3.3190-1.
If a Unified Contact Center Express is integrated to the Cisco Unified Communications Manager Cluster, initiate the JTAPI Update on the Cisco Unified Contact Center Express Servers.
Initiate the restart of the Cisco Unified IP Phones and validate the Phone Load against the Device Default information on the Cisco Unified Communications Manager.
If services like Extension Mobility are used, test the application after the upgrade of the Cisco Unified Communications Manager.
If the CDR Billing Applications are integrated, test the working of the CDR Application after the upgrade.
If there are known defects / dependencies kindly highlight and ensure to test the same after the upgrading the Cisco Unified Communications Manager Cluster.
Apart from the above mentioned verification, do ensure to test inbound & outbound call routing, access to voicemail, speech connect.
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